Front Office Supervisor (Full Time)

Andaz; San Diego (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Paid PTO

Medical health care

401k with company match

Family bonding time

Adoption assistance

Discounted and complimentary rooms

Free colleague meals

Discount parking

Job summary

Andaz San Diego, a Hyatt property, is seeking a Front Office Supervisor to lead the front desk team during shifts, ensuring smooth check-in/check-out and exceptional guest service in a luxurious lifestyle property.

You will coach team members, coordinate with Housekeeping and Engineering, and uphold Hyatt standards while maintaining a warm, inclusive environment. The role requires full availability, including mornings, evenings, overnights, weekends and holidays.

Qualifications

• 1–2 years hotel front office or guest services experience, preferably in lifestyle or luxury property.
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency with hotel systems (e.g., Opera) and Microsoft Office.
• Must have full schedule flexibility including mornings, evenings, overnights, weekends and holidays.

Responsibilities

• Lead daily front office operations including check-in/check-out, room assignments, and guest inquiries.
• Coordinate with Housekeeping, Engineering and other departments to ensure room readiness and guest satisfaction.
• Supervise Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts; provide coaching and feedback.
• Maintain compliance with Hyatt policies, document incidents and guest feedback, and assist with scheduling and reporting.

Skills

Interpersonal skills

Communication

Problem solving

Flexible schedule

Tools

Opera PMS

Job description

Summary

At Hyatt , we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Front Office Supervisors play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

Organization - Andaz San Diego

At Hyatt , we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Front Office Supervisors play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

What are the additional benefits to working at Andaz San Diego?

• paid PTO
• medical health care
• 401k and company match after 1 year of service
• paid FamilyBonding Time
• Adoption Assistance
• discounted and complimentary rooms at Hyatt locations across the globe
• free colleague meals
• discount parking during shifts
• and many more!

About The Role

This position supports senior leadership by taking on essential supervisor responsibilities, including coaching team members, overseeing daily operations, and ensuring the highest standards service quality. This position leads the front desk team during assigned shifts, ensuring efficient operations, exceptional service, and alignment with Hyatt standards while fostering a culture of care, creativity, and connection. The Front Office Supervisor acts as the primary point of contact for both guests and colleagues during their shift, supporting daily operations, resolving guest concerns, and driving team engagement and performance. This position requires full availability; including availability to work mornings, evenings, overnight shifts, weekends, and holidays

Key Responsibilities

Guest Experience

• Deliver personalized, anticipatory service that embodies the Andaz guest experience
• Resolve guest concerns and service recovery opportunities in a timely, professional manner
• Ensure all arrivals, departures, and in-house guest interactions are handled with care and attention to detail
• Support VIP arrivals, special requests, and guest recognition initiatives

Operations

• Lead daily front office operations, including check-in, check-out, room assignments, and guest inquiries
• Monitor lobby flow and ensure a welcoming, well-maintained environment at all times
• Coordinate closely with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
• Ensure accurate cash handling, billing, and shift closure procedures

Leadership & Team Development

• Supervise and support Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts
• Provide coaching, guidance, and real-time feedback to enhance performance and service delivery
• Assist with training, onboarding, and development of new colleagues
• Foster a positive, inclusive work environment aligned with Hyatt's values

Administrative & Compliance

• Maintain compliance with Hyatt policies, procedures, and brand standards
• Ensure proper documentation of incidents, guest feedback, and operational updates
• Support scheduling needs and manage staffing levels during shifts
• Assist leadership with departmental reports and performance metrics as needed

The responsibilities listed above are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as business needs require.

Hourly Rate

The hourly rate for this position is $25.00.

Work Authorization

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Equal Opportunity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Virtual Reality Experience

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• Must have full schedule flexibility, including availability to work mornings, evenings, overnight shifts, weekends, and holidays
• Minimum 1-2 years of hotel front office or guest services experience, preferably in a lifestyle or luxury property
• Prior supervisory or lead experience preferred
• Strong interpersonal, communication, and problem-solving skills
• Ability to remain calm and professional in a fast-paced environment
• Proficiency in hotel systems (e.g., PMS such as Opera) and Microsoft Office