Assistant Front Office Manager

Andaz; San Diego (CA); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Paid PTO

Medical health care

401k and company match

Family bonding time

Adoption assistance

Discounted and complimentary rooms

Free colleague meals

Discount parking

Job summary

Andaz San Diego is seeking an energetic Assistant Front Office Manager to lead our Front Desk team in a fast-paced, design-driven environment where personalized service and local culture are at the heart of the guest experience.

You will coach staff, oversee daily operations, and help shape the guest journey from arrival to departure, while upholding the brand personality and delivering warm, attentive hospitality.

Qualifications

• 2–4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1–2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.
• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel’s lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.
• Train, mentor, and motivate Front Desk Agents and other Guest Service partners.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high-energy team culture.
• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

Skills

Front Office Leadership

Customer Service

Hospitality Knowledge

Communication Skills

Staff Coaching

Scheduling

Problem Solving

Multitasking

Job description

Summary

At Hyatt , we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Assistant Front Office Managers play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

Organization- Andaz San Diego

Summary

At Hyatt , we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Assistant Front Office Managers play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

What are the additional benefits to working at Andaz San Diego?

Hyatt has the best to offer including:

• paid PTO
• medical health care
• 401k and company match after 1 year of service
• paid FamilyBonding Time
• Adoption Assistance
• discounted and complimentary rooms at Hyatt locations across the globe
• free colleague meals
• discount parking during shifts
• and many more!

About The Role

Our hotel in the heart of San Diego is seeking an energetic, guest‑obsessed Assistant Front Office Manager to help lead our Front Office team. This role is perfect for someone who thrives in a fast‑paced, design‑driven environment where personalized service, local culture, and memorable guest experiences are at the center of everything we do.

As the Assistant Front Office Manager, you’ll support the daily operations of the Front Desk team. You’ll act as a key leader, ensuring smooth operations, coaching staff, and stepping in to resolve challenges with grace and confidence. You’ll also play a major role in shaping the guest journey—from arrival to departure—and championing the hotel’s unique brand personality.

Key Responsibilities

Operational Leadership

• Oversee daily front office operations, ensuring seamless check‑in, check‑out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.

Guest Experience

• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel’s lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.

Team Development

• Train, mentor, and motivate Front Desk Agents and other Guest Service partners.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high‑energy team culture.

Administrative & Financial

• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

The salary range for this position is $69,000 to $76,000. This is the range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2–4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1–2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Flexible schedule, including nights, weekends, and holidays.