Assistant Front Office Manager: Guest Experience Leader

Andaz; San Diego (CA); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Paid PTO

Medical health care

401k and company match

Family bonding time

Adoption assistance

Discounted and complimentary rooms

Free colleague meals

Discount parking

Job summary

Andaz San Diego is seeking an energetic Assistant Front Office Manager to lead our Front Desk team in a fast-paced, design-driven environment where personalized service and local culture are at the heart of the guest experience.

You will coach staff, oversee daily operations, and help shape the guest journey from arrival to departure, while upholding the brand personality and delivering warm, attentive hospitality.

Qualifications

• 2–4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1–2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.
• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel’s lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.
• Train, mentor, and motivate Front Desk Agents and other Guest Service partners.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high-energy team culture.
• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

Skills

Front Office Leadership

Customer Service

Hospitality Knowledge

Communication Skills

Staff Coaching

Scheduling

Problem Solving

Multitasking

Job description

Andaz San Diego is seeking an energetic Assistant Front Office Manager to lead our Front Desk team in a fast-paced, design-driven environment where personalized service and local culture are at the heart of the guest experience.

You will coach staff, oversee daily operations, and help shape the guest journey from arrival to departure, while upholding the brand personality and delivering warm, attentive hospitality.