Guest Experience Supervisor $24/HR

1 Hotels Group; Town of Florida (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

1 Hotels South Beach is seeking a Guest Experience Supervisor to lead a service-driven front office team, ensuring warm, personalized stays and flawless guest interactions. You will coordinate daily operations, mentor colleagues, and uphold the 1 Hotels brand standards to deliver exceptional hospitality for guests arriving from around the world.

The role requires strong English communication, leadership in a luxury setting, and flexibility to cover a 24-hour operation with days, evenings,

Qualifications

• A post-secondary diploma or degree in Hospitality Management or related field preferred.
• 1–3 years experience in Rooms Division, preferably Front Office, at a luxury hotel.
• Strong English communication, both verbal and written.

Responsibilities

• Lead and inspire a guest service team to deliver exceptional experiences.
• Support day-to-day hotel operations in line with brand standards.
• Maintain high product and service quality to ensure guest satisfaction.

Skills

Guest service

Leadership

Communication

Front Office knowledge

Education

Hospitality management degree

Job description

## Guest Experience Supervisor $24/HRApplylocations: 1 Hotel South Beachtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR105026Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.We have an opportunity for a service-minded Guest Experience Supervisor to lead and inspire our great-natured service team. In this role, you'll help ensure exceptional guest satisfaction by maintaining our high product and service quality standards while supporting the day-to-day operations of the hotel in alignment with 1 Hotels brand standards. Whether you're welcoming guests arriving from across the globe or just around the corner, you'll create a friendly atmosphere of genuine hospitality while helping foster a collaborative and engaging team environment.About you...Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.A post-secondary diploma or degree in Hospitality Management or a related field is preferred.1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred. Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.Excellent verbal and written English communication skills.Professional appearance and demeanor that reflects the 1 Hotels brand and culture.Comfortable standing and moving throughout the shift as required.Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$24Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.