Luxury Front Office Director: Guest Experience Leader

Noble House Hotels & Resorts; Marathon (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid Time Off

Discounted Hotel Discounts

Bonus potential

Job summary

Noble House Hotels & Resorts is seeking a Director of Front Office Operations for the Courtyard Faro Blanco Resort in Marathon, FL. The role leads day-to-day operations across Rooms, Food & Beverage, Guest Services, Engineering, Recreation, and Housekeeping, ensuring exceptional guest experiences while driving operational excellence and financial performance.

Reporting to the Complex/Area General Manager, you will develop department leaders, optimize service standards, manage budgets, labor, and

Qualifications

• Progressive hotel leadership experience (5–7 years)
• Director of Operations or similar role experience
• Experience in upscale, luxury, resort properties
• Strong understanding of Front Office, Housekeeping, F&B, Engineering and Recreation
• Proven track record of improving guest satisfaction and financial performance
• Experience developing department leaders and large operational teams
• Budgeting, labor management, forecasting, and expense controls
• Excellent leadership, communication, and problem-solving skills
• Hands-on leadership style with strong business acumen

Responsibilities

• Oversee day-to-day operation of Courtyard Faro Blanco Resort across departments
• Lead service standards, guest satisfaction, and revenue optimization
• Ensure compliance with Hilton brand standards and Noble House operating practices
• Develop and mentor department leaders to drive engagement
• Collaborate with General Manager and other leaders to meet objectives

Skills

Executive leadership

Front office operations

Guest relations

Budgeting & forecasting

Team development

Operational efficiency

Communication skills

Problem solving

Revenue optimization

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Noble House Hotels & Resorts is seeking a Director of Front Office Operations for the Courtyard Faro Blanco Resort in Marathon, FL. The role leads day-to-day operations across Rooms, Food & Beverage, Guest Services, Engineering, Recreation, and Housekeeping, ensuring exceptional guest experiences while driving operational excellence and financial performance.

Reporting to the Complex/Area General Manager, you will develop department leaders, optimize service standards, manage budgets, labor, and