Luxury Front Office Director | Guest Experience Leader

Cliff House Maine; Cape Neddick (ME); On-site; USD 80,000 - 90,000; Full time

Job summary

Cliff House Maine in Cape Neddick, ME, is seeking a Director of Front Office to lead the front desk, concierge, PBX and bell services, delivering luxury guest experiences while driving revenue efficiency. The role requires strong leadership, financial acumen and a commitment to service excellence.

Starting Salary Range: $80,000 - $90,000. This strategic position emphasizes forecasting, staffing, cost control, and cross-department collaboration to elevate the guest experience and hotel

Qualifications

• Proven leadership experience in luxury hospitality and front office operations.
• Strong financial acumen with budgeting, forecasting, and cost control.
• Excellent problem-solving, communication, and organizational skills.

Responsibilities

• Oversee front office operations with guest experience focus.
• Lead budgeting, forecasting, and financial planning to optimize revenue and control expenses.
• Identify revenue opportunities and implement upselling strategies.
• Maintain staffing levels and scheduling within financial guidelines.
• Collaborate with Housekeeping, Reservations, F&B and other departments to enhance guest experience.
• Mentor and develop front office team through training and performance management.

Skills

Leadership

Financial acumen

Budgeting

Guest service

Communication

Education

Bachelor's in Hospitality Management or Business Administration

Tools

Opera

Alice

Zingle

SpaSoft

OpenTable

Toast

Job description

Cliff House Maine in Cape Neddick, ME, is seeking a Director of Front Office to lead the front desk, concierge, PBX and bell services, delivering luxury guest experiences while driving revenue efficiency. The role requires strong leadership, financial acumen and a commitment to service excellence.

Starting Salary Range: $80,000 - $90,000. This strategic position emphasizes forecasting, staffing, cost control, and cross-department collaboration to elevate the guest experience and hotel