Head of Housekeeping & Guest Experience

Cliff House Maine; Cape Neddick (ME); On-site; USD 95,000 - 115,000; Full time

Job summary

Cliff House Maine in Cape Neddick, ME is seeking a seasoned housekeeping leader to oversee the department, ensuring exceptional cleanliness, safety and financial integrity across the property.

This role requires flexibility, a passion for guest service, and strong communication to lead a team, address issues, and continually improve service quality while managing budgeting and training programs.

Qualifications

• Flexibility with work days and hours for a demanding business.
• Hospitality experience delivering guest satisfaction is required.
• Strong communication, both verbal and written.
• Leads and motivates a team to resolve issues.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Manages and coordinates daily duties of the housekeeping department.
• Performs quality inspections of units and addresses deficiencies.
• Assists Housekeeping Manager in VIP unit inspections.
• Develops controls for expense management.
• Develops annual housekeeping budget for profitability.
• Designs and implements housekeeping training programs.
• Reviews guest feedback to improve satisfaction.

Skills

Flexibility

Hospitality experience

Great communication

People oriented

Bilingual welcome

Team leadership

Job description

Cliff House Maine in Cape Neddick, ME is seeking a seasoned housekeeping leader to oversee the department, ensuring exceptional cleanliness, safety and financial integrity across the property.

This role requires flexibility, a passion for guest service, and strong communication to lead a team, address issues, and continually improve service quality while managing budgeting and training programs.