Luxury Front Office Director: Guest Experience Leader

BENCHMARK; Chatham (MA); On-site; USD 80,000 - 90,000; Full time

Job summary

BENCHMARK in Chatham, Massachusetts, is seeking a Director of Front Office to lead the team in providing exceptional guest experiences. This role involves direct oversight of Front Office operations, ensuring staff adherence to luxury hospitality standards, and fostering a culture of excellence.

The ideal candidate will have substantial management experience in luxury hotels, outstanding communication skills, and a passion for delivering superior service. Competitive compensation is offered, including a salary range of $80,000 to $90,000.

Qualifications

• Five years of management or supervisory experience required.
• Effective written and verbal communication skills are essential.
• Superior customer service and interpersonal skills are necessary.

Responsibilities

• Provide leadership and supervision to Front Office teams.
• Ensure exceptional guest experiences and service quality.
• Develop strategies to improve customer service and operational efficiency.

Skills

Management experience in luxury hotels

Customer service skills

Communication skills

Organizational skills

Multi-tasking skills

Computer skills

Job description

BENCHMARK in Chatham, Massachusetts, is seeking a Director of Front Office to lead the team in providing exceptional guest experiences. This role involves direct oversight of Front Office operations, ensuring staff adherence to luxury hospitality standards, and fostering a culture of excellence.

The ideal candidate will have substantial management experience in luxury hotels, outstanding communication skills, and a passion for delivering superior service. Competitive compensation is offered, including a salary range of $80,000 to $90,000.