Guest Experience Concierge: Curate Local Getaways

Cliff House Maine; Cape Neddick (ME); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Full-time year-round

Job summary

Cliff House Maine in Cape Neddick, ME seeks a welcoming front office associate to greet guests and coordinate travel itineraries, reservations, and overall guest experience details. You will promote hotel services and amenities to guests and connect them with authentic local experiences in the community.

This role emphasizes strong communication, a passion for hospitality, and the ability to adapt to busy periods while delivering memorable stays for every guest.

Qualifications

• Experience delivering guest service and creating authentic travel experiences.
• Strong written and verbal communication skills.
• Flexible schedule with ability to multi-task during busy periods.
• Ability to connect guests with local experiences and activities.
• Excellent interpersonal skills and a positive, proactive attitude.

Responsibilities

• Use exceptional written and verbal communication to promote guest amenities and organize itineraries and reservations.
• Become an expert on local experiences and confidently connect visitors to unique offerings.
• Share knowledge of hotel services to help guests feel at home.
• Collaborate with team to relay guest needs to staff and management.
• Maintain meticulous attention to detail for accurate and efficient service.

Skills

Excellent communication

People person

Multitasking

Written English

Job description

Cliff House Maine in Cape Neddick, ME seeks a welcoming front office associate to greet guests and coordinate travel itineraries, reservations, and overall guest experience details. You will promote hotel services and amenities to guests and connect them with authentic local experiences in the community.

This role emphasizes strong communication, a passion for hospitality, and the ability to adapt to busy periods while delivering memorable stays for every guest.