Director, Luxury Banquets & Events

Cliff House Maine; Cape Neddick (ME); On-site; USD 70,000 - 80,000; Full time

Job summary

Cliff House Maine is seeking a Director of Banquets to lead the Front of House banquet and event experiences, aligning with luxury standards. This service-driven leader owns the banquet division's strategy, financial performance, and team leadership, collaborating with Sales, Event Planning, and Culinary leadership to deliver memorable events.

You will set service culture across the department, drive profitability, and uphold Forbes-level standards.

Qualifications

• Five or more years of progressive banquet or event management experience, ideally within a luxury resort or high-volume hospitality environment.
• Demonstrated experience owning departmental budgets, labor management, and financial reporting.
• Strong track record of building and leading high-performing teams in a fast-paced, guest-focused environment.
• Excellent written and verbal communication skills, with the ability to influence and align cross-functional stakeholders.
• Polished, professional presence and demeanor, with the poise and discretion expected in a luxury hospitality setting.
• Familiarity with Forbes service standards strongly preferred.

Responsibilities

• Own the overall guest experience and service quality across all banquet and event functions, from intimate gatherings to large-scale, high-profile events.
• Set and uphold service standards that meet or exceed luxury/Forbes-level expectations, continuously evaluating and evolving standards to stay ahead of guest expectations and industry trends.
• Partner cross-functionally with Sales, Event Planning, and Culinary leadership to ensure flawless execution and alignment on client vision, from initial planning through event delivery.
• Represent the banquet department in property-wide leadership discussions, budgeting, and forecasting.
• Oversees the banquet department's P&L, driving labor efficiency, cost control, and revenue optimization within budgetary and forecasted guidelines.
• Analyze operational and financial performance data to identify opportunities for margin improvement and service enhancement.

Skills

Banquet management

Leadership

Budgeting

Staff development

Guest service

Forbes standards

Job description

Cliff House Maine is seeking a Director of Banquets to lead the Front of House banquet and event experiences, aligning with luxury standards. This service-driven leader owns the banquet division's strategy, financial performance, and team leadership, collaborating with Sales, Event Planning, and Culinary leadership to deliver memorable events.

You will set service culture across the department, drive profitability, and uphold Forbes-level standards.