Luxury Front Office Director

SkyBridge Luxury; Washington (District of Columbia); On-site; USD 140,000 - 200,000; Full time

Job summary

SkyBridge Luxury is seeking a polished Director of Front Office to lead the guest arrival experience and drive exceptional service in a luxury boutique hotel. This hands-on, senior leadership role oversees a 35-person Front Office and Guest Services team, and partners across Housekeeping, Engineering, Reservations, Concierge, and other departments.

The ideal candidate brings fluency in English and Spanish, a track record in luxury hotel operations, and a deep understanding of Forbes Travel Guide

Qualifications

• Bilingual fluency in English and Spanish is required.
• Minimum 3–5 years of progressive hotel management experience.
• Experience leading a Front Office or Rooms operation in a luxury or upper-upscale hotel.
• Strong working knowledge of Forbes Travel Guide standards and luxury QA programs.
• Bachelor's degree or equivalent in hospitality leadership.

Responsibilities

• Lead, coach, develop, and inspire approximately 35 Front Office and Guest Services team members.
• Maintain a highly visible presence during peak arrival and departure periods.
• Champion a luxury service culture focused on anticipation and personalization.
• Drive Forbes Travel Guide service standards through leadership, coaching, and training.
• Develop departmental training programs and pre-shift meetings reinforcing standards and priorities.
• Oversee arrival and departure experiences, ensuring polished, warm, and personalized interactions.
• Collaborate with Housekeeping and Engineering on the Perfect Room Program and room readiness.
• Identify recurring room-condition issues and establish follow-up actions.
• Maintain cross-department communication to ensure guest satisfaction.
• Lead service recovery efforts and engage with guests on higher-level issues.
• Monitor guest feedback, service scores, and operational trends for improvement.
• Manage scheduling, payroll, labor productivity, and departmental expenses.

Skills

Bilingual English-Spanish

Front Office leadership

Guest services excellence

Forbes Travel Guide standards

P&L budgeting

Staff development and coaching

Opera, HotSOS, PMS

Communication & problem-solving

Team collaboration

Emergency leadership

Education

Bachelor's degree in Hospitality or related field

Tools

Opera

HotSOS

Microsoft Office

BirchStreet

Job description

SkyBridge Luxury is seeking a polished Director of Front Office to lead the guest arrival experience and drive exceptional service in a luxury boutique hotel. This hands-on, senior leadership role oversees a 35-person Front Office and Guest Services team, and partners across Housekeeping, Engineering, Reservations, Concierge, and other departments.

The ideal candidate brings fluency in English and Spanish, a track record in luxury hotel operations, and a deep understanding of Forbes Travel Guide