Luxury Front Office & Aviation Transportation Lead

The Ranch at Rock Creek; Montana; Presencial; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

The Ranch at Rock Creek is seeking an Assistant Front Office Manager to lead Front Desk operations and oversee the Transportation Department. This hands-on role requires delivering Forbes 5-Star guest service, precise front office processes, and proactive leadership across departments.

Responsibilities include supervising Front Desk staff, maintaining OPERA Cloud profiles and billing, coordinating flight manifests, and ensuring safe, efficient guest transportation.

Qualificações

• 2–3 years of Front Office, Guest Services, Transportation Operations, or related hospitality experience; supervisory experience a plus.
• Experience with multi-airport manifests, chauffeur/driver scheduling, and guest transportation coordination.
• Proven ability to lead under pressure, communicate clearly, and maintain Forbes 5-Star service standards.

Responsabilidades

• Oversee daily check-in/out, arrivals, departures, VIP arrangements, and Forbes 5-Star service standards; act for the Front Office Manager when assigned.
• Supervise, schedule, train, coach, and develop Front Desk staff; resolve escalated guest concerns and improve procedures.
• Maintain OPERA Cloud guest profiles, reservations, charges, payments, folios, billing reconciliation, and charge routing.
• Coordinate guest needs and daily operational updates with Pre-Arrival, Reservations, Housekeeping, Activities, Spa, F&B, Maintenance, and other departments.
• Direct daily Transportation operations, including driver assignments, shift rotations, airport runs, on-ranch coverage, off-property transfers, and group/buyout movements.
• Build and adjust driver schedules for early departures, late arrivals, overlapping flights, and staffing changes; balance long-distance transfers with on-ranch coverage.
• Train and evaluate drivers on guest interaction, ranch knowledge, safety, appearance, punctuality, and incident reporting; assist with hiring.
• Communicate assignments and changes promptly; ensure airport and on-ranch drivers can perform both types of shifts.
• Own the accuracy and daily maintenance of the flight manifest; coordinate commercial and private aviation movements.
• Monitor delays, cancellations, diversions, and schedule changes; reassign drivers, vehicles, and pickups/drop-offs as needed.
• Plan alternatives for diverted or canceled flights; keep guests, drivers, and Front Desk informed.
• Verify flight and itinerary information before dispatch; review manifests ahead of time and coordinate arrivals/departures.
• Document changes and guest communications to support shift continuity.
• Ensure polished arrival experiences from airport pickup to check-in; provide accurate guest information and preferences to drivers.
• Coordinate on-ranch transportation, mobility requests, off-property trips, and accessibility needs; minimize guest wait times.
• Oversee golf cart assignments, guest waivers, and compliance with ranch policies; do not guarantee carts outside availability.
• Maintain a clean, fueled, inspected fleet; enforce pre/post-trip checks and reporting.
• Document accidents, damage, and safety incidents; reinforce safe driving standards.

Conhecimentos

Front Office Leadership

Driver Scheduling

Team Coaching

Guest Service

Communication

Problem Solving

Microsoft Office

OPERA Cloud

Multi-Airport Coordination

Ferramentas

OPERA Cloud

Descrição da oferta de emprego

The Ranch at Rock Creek is seeking an Assistant Front Office Manager to lead Front Desk operations and oversee the Transportation Department. This hands-on role requires delivering Forbes 5-Star guest service, precise front office processes, and proactive leadership across departments.

Responsibilities include supervising Front Desk staff, maintaining OPERA Cloud profiles and billing, coordinating flight manifests, and ensuring safe, efficient guest transportation.