Luxury Front Office Leader – Pre-Opening Wellness Resort

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

25 days of paid time off

Maternity leave

Wellness facilities access

Life insurance

Job summary

Canyon Ranch Austin is seeking a passionate Front Office Manager to join our pre-opening leadership team. This role oversees Front Desk, Guest Services, PBX, Transportation Coordination, and resort communications, ensuring personalized guest experiences aligned with Forbes Travel Guide Five-Star standards.

As a pre-opening leader, you will recruit, train, and establish SOPs, while collaborating with Wellness, Spa, F&B, and Security to deliver cohesive guest journeys.

Qualifications

• 3–5 years of progressive Front Office leadership in luxury hotels or resorts.
• Minimum 2 years of supervisory/management experience in Front Office.
• Strong knowledge of Front Desk, Guest Services, PBX, and luxury guest experience management.

Responsibilities

• Lead daily Front Office operations and guest-facing functions.
• Ensure smooth arrivals, departures, room assignments, and billing accuracy.
• Monitor room inventory, VIP guests, and special accommodations.
• Maintain a visible guest-area presence and resolve guest concerns promptly.

Skills

Front Office leadership

Supervisory experience

Front Desk knowledge

Guest Services

PBX systems

Luxury hospitality

Service recovery

Communication skills

Job description

Canyon Ranch Austin is seeking a passionate Front Office Manager to join our pre-opening leadership team. This role oversees Front Desk, Guest Services, PBX, Transportation Coordination, and resort communications, ensuring personalized guest experiences aligned with Forbes Travel Guide Five-Star standards.

As a pre-opening leader, you will recruit, train, and establish SOPs, while collaborating with Wellness, Spa, F&B, and Security to deliver cohesive guest journeys.