Front Office Leader (Pre-Opening) - Luxury Wellness Resort

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health plan

25 days vacation

Supplemental health care options

Life insurance

Maternity leave

Access to spa and fitness facilities

Job summary

Canyon Ranch Austin is seeking a service-driven and highly organized Assistant Front Office Manager to join our pre-opening team. This role will assist in leading the Front Office operation while ensuring exceptional guest experiences throughout every stage of the guest journey.

The Assistant Front Office Manager will support daily operations of the Front Desk, Guest Services, PBX, Transportation and resort communications functions while serving as a visible leader and coach for front-line

Qualifications

• 2–4 years of Front Office supervisory experience in a hotel or luxury resort.
• Strong knowledge of Front Desk operations, guest services, reservations, and hospitality systems.
• Excellent communication, leadership, and problem-solving skills.
• Able to remain calm and professional in a fast-paced environment.
• Proficiency with property management systems and Microsoft Office.

Responsibilities

• Assist with Front Office pre-opening activities including recruitment, onboarding, training.
• Support testing and implementation of property management systems and guest communication platforms.
• Assist with opening simulations, service rehearsals, and training programs.
• Lead daily operations of the Front Desk, Guest Services, PBX, and resort communications functions.
• Resolve guest concerns promptly and maintain a visible leadership presence.

Skills

Front Office supervision

Front Desk operations

Guest services

Reservations

Hospitality systems

Tools

Property Management Systems

Microsoft Office

Job description

Canyon Ranch Austin is seeking a service-driven and highly organized Assistant Front Office Manager to join our pre-opening team. This role will assist in leading the Front Office operation while ensuring exceptional guest experiences throughout every stage of the guest journey.

The Assistant Front Office Manager will support daily operations of the Front Desk, Guest Services, PBX, Transportation and resort communications functions while serving as a visible leader and coach for front-line