Luxury Front Desk Supervisor - Overnight Support

Four Seasons; Minneapolis (MN); On-site; USD 74,390,000 - 78,523,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Holiday pay

Daily meals inspired by award‑winning

Uniforms and uniform care

Sick pay

Disability coverage

Life insurance

Job summary

Four Seasons Minneapolis is seeking a Front Desk Supervisor to lead a shift at the Front Desk, greeting guests, registering occupancy, and managing payments. The role covers overnight relief and requires a professional, guest‑centric approach with strong teamwork across hotel operations.

You will supervise staff, ensure accurate billing, resolve guest concerns, and collaborate with Bell/Door, Concierge, and Lobby teams. Minimum 2 years in a similar role and English proficiency are required.

Qualifications

• 2+ years experience in Front Desk Supervisor or similar role.

Responsibilities

• Greet and check in guests, assign rooms and rates, and handle payment processes.
• Check out guests, settle bills, and collect payment information accurately.
• Resolve guest inquiries and requests with hospitality and professionalism.
• Maintain cash bank and reconcile transactions at shift end.
• Operate front desk systems to check guests in/out and run daily reports.
• Assist with concierge, bell/valet, and lobby coverage as needed.
• Provide basic in-room troubleshooting for services like Internet and TV.

Skills

English proficiency

Job description

Four Seasons Minneapolis is seeking a Front Desk Supervisor to lead a shift at the Front Desk, greeting guests, registering occupancy, and managing payments. The role covers overnight relief and requires a professional, guest‑centric approach with strong teamwork across hotel operations.

You will supervise staff, ensure accurate billing, resolve guest concerns, and collaborate with Bell/Door, Concierge, and Lobby teams. Minimum 2 years in a similar role and English proficiency are required.