Luxury Front Desk Receptionist — Guest Experience Lead

fourseasons; Minneapolis (MN); On-site; USD 3,178,000 - 3,775,000; Full time

Benefits offered by this job

Health insurance

Discounted accommodations

401(k) retirement plan

Daily meals

Job summary

Four Seasons Hotel Minneapolis is hiring a Front Desk Receptionist to welcome guests, register arrivals, explain accommodations, and process payments. You will use multiple systems to check guests in and out, issue keys, and resolve guest requests with warmth and professionalism.

The role reports to the Front Desk Manager and requires at least 2 years in front office, strong English communication, and the ability to multitask and work irregular hours, including weekends and evenings.

Qualifications

• Minimum 2 years front office or related work experience.
• High school education or equivalent.
• Reading, writing and oral proficiency in English.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

Responsibilities

• Checks in guests efficiently and warmly, assigns room type and rate, handles luggage delivery and key issuance.
• Checks out guests, processes payments, verifies guest satisfaction, and reconciles charges.
• Maintains an assigned bank, makes changes, and reconciles transactions at shift end.
• Handles guest inquiries and requests with hospitality, providing information on hotel services and local details.
• Uses computer systems to check guests in/out, run reports, and block rooms for arrivals.
• Collaborates with Bell Staff, Concierge, and Reservations to ensure smooth operations.
• Provides basic troubleshooting for in-room services and supports lobby coverage as needed.

Skills

Front desk experience

English proficiency

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Four Seasons Hotel Minneapolis is hiring a Front Desk Receptionist to welcome guests, register arrivals, explain accommodations, and process payments. You will use multiple systems to check guests in and out, issue keys, and resolve guest requests with warmth and professionalism.

The role reports to the Front Desk Manager and requires at least 2 years in front office, strong English communication, and the ability to multitask and work irregular hours, including weekends and evenings.