Front Desk Supervisor

Four Seasons; Minneapolis (MN); On-site; USD 74,390,000 - 78,523,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Holiday pay

Daily meals inspired by award‑winning

Uniforms and uniform care

Sick pay

Disability coverage

Life insurance

Job summary

Four Seasons Minneapolis is seeking a Front Desk Supervisor to lead a shift at the Front Desk, greeting guests, registering occupancy, and managing payments. The role covers overnight relief and requires a professional, guest‑centric approach with strong teamwork across hotel operations.

You will supervise staff, ensure accurate billing, resolve guest concerns, and collaborate with Bell/Door, Concierge, and Lobby teams. Minimum 2 years in a similar role and English proficiency are required.

Qualifications

• 2+ years experience in Front Desk Supervisor or similar role.

Responsibilities

• Greet and check in guests, assign rooms and rates, and handle payment processes.
• Check out guests, settle bills, and collect payment information accurately.
• Resolve guest inquiries and requests with hospitality and professionalism.
• Maintain cash bank and reconcile transactions at shift end.
• Operate front desk systems to check guests in/out and run daily reports.
• Assist with concierge, bell/valet, and lobby coverage as needed.
• Provide basic in-room troubleshooting for services like Internet and TV.

Skills

English proficiency

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Front Desk Supervisor to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: The Front Desk Supervisor supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on their own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. This position covers as Overnight relief, as needed.

What you will do

• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.
  Interaction with guests will be in person and by phone.
• Maintains a balanced bank assigned by the hotel. Makes change and cashes checks. Reconciles all transactions at the close of each shift.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell/Door Staff, Valet, and lobby coverage; covers as Manager on Duty
• Provides basic trouble‑shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What you bring

• Ability to read, write and speak English
• Minimum 2 years experience in previous Front Desk Supervisor role or similar position

What we offer

• Wage: $25.62 per hour + $1.00 per hour premium for Overnight shift coverage
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work‑life balance: