Luxury Front Desk Supervisor — Lead Guest Experience

Davidson Hospitality Group; Charleston (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc 24/7

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Hotel Operis, Autograph Collection in Charleston is seeking a Front Desk Supervisor to lead the front desk team and ensure seamless guest service. You will oversee check-in/check-out, reservations, and guest inquiries with a focus on accuracy, hospitality, and efficiency.

Ideal candidates bring front desk experience, cash handling skills, strong English communication, and a proactive, energetic attitude to drive memorable guest experiences in a luxury setting.

Qualifications

• Must have prior cash handling experience.
• High School diploma or GED required.
• Ability to communicate effectively with guests and team members.
• Fluent reading, writing and speaking English.
• Six months of front desk experience minimum.
• Strong computer skills expected.

Responsibilities

• Supervise front desk operations including check-in/check-out and guest services.
• Lead and motivate the front desk team to deliver exceptional service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of guest reservations and billing information.
• Collaborate with other departments to resolve issues and enhance stays.
• Maintain a clean and organized front desk area.
• Monitor compliance with hotel policies and procedures.

Skills

Cash handling

Communication skills

English fluency

Front desk experience

Computer skills

Schedule flexibility

Education

High School/GED

Job description

Hotel Operis, Autograph Collection in Charleston is seeking a Front Desk Supervisor to lead the front desk team and ensure seamless guest service. You will oversee check-in/check-out, reservations, and guest inquiries with a focus on accuracy, hospitality, and efficiency.

Ideal candidates bring front desk experience, cash handling skills, strong English communication, and a proactive, energetic attitude to drive memorable guest experiences in a luxury setting.