Luxury Front Desk Host

The Dewberry Charleston; Charleston (SC); On-site; USD 29,000 - 36,000; Full time

Job summary

The Dewberry Charleston is seeking a Luxury Front Desk Host in Charleston, SC. This full-time role involves greeting guests, handling check-ins/outs, and ensuring an unforgettable stay through proactive service.

You will manage the room key system, promote promotions, and maintain guest folios with accuracy, delivering an authentic guest experience at every touchpoint.

Responsibilities

• Provide guests with a warm welcome and friendly service.
• Maintain a positive tone, service posture, and a smile.
• Check-in and check-out guests while ensuring high service levels.
• Manage the Room Key system.
• Promote the hotel and upsell to maximize room revenue.
• Maintain knowledge of promotions and room packages.
• Post and file charges to guest folios.

Job description

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Luxury Front Desk Host

Full Time Charleston, SC, US

3 days ago Requisition ID: 2261

PRIMARY FUNCTION:Luxury Front Desk Host

DEPARTMENT:Front Office

REPORTS TO:Front Office Manager

SUMMARY:

The Front Desk host oversees each hotel guest’s arrival and departure, assisting with all inquiries and requests, and managing the accuracy of guest folios. This role contributes to the hotel’s operation by assisting in the execution of an unforgettable experience for each guest through sincere, anticipatory, and authentic service.

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to:

• Provide each guest with a warm and enthusiastic welcome, while always applying the 15-5 rule.
• Consistently exhibiting a positive tone of voice, good service posture, and a friendly smile.
• Perform check-ins and check-outs, ensuring the highest level of service and complying with Leading Quality Assurance standards.
• Manage the Room Key system.
• Promote the hotel and utilize upsell techniques whenever possible to maximize room revenue.
• Maintain a thorough knowledge of all special promotions and room packages.
• Post and file all charges to guest folios.