Luxury Front Office Manager | Guest Experience Lead

The Dewberry Charleston; Charleston (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K with Company Match

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Best-in-class health & supplemental保险

Optional Supplemental Coverages

Financial Advising with Roadside Capit

Competitive Pay

Full-Time and Part-Time Positions

Flexible Paid Time Off

Job summary

The Dewberry Charleston is seeking a Front Office Manager in Charleston, SC to lead guest reception, bell/valet, and concierge operations. This role emphasizes exceptional service, strong leadership, and efficient, profitable management of daily activities.

You will supervise staff, drive training, ensure standards, and collaborate with hotel leadership to enhance guest satisfaction and operational performance. weekends/nights may be required.

Qualifications

• Three to five years of leadership experience in a luxury hotel.
• Knowledge of hotel operations and guest services.
• Ability to work positively in a team environment.
• Must possess a driver’s license with a clean driving record.
• Exceptional guest recovery skills and calm professionalism under pressure.
• Excellent organizational and time management skills.
• Strong knowledge of Microsoft Office and basic software tools.
• Ability to work weekends, nights, and/or holidays as needed.
• Able to walk and stand for extended periods and lift up to 25 lbs.

Responsibilities

• Oversee daily operations of guest reception, bell/valet, and concierge.
• Recruit, train, and develop Front Office teammates.
• Monitor profitability, payroll, and inventory in collaboration with leadership.
• Ensure high standards of guest service and telephone etiquette.
• Communicate effectively across departments to meet guest needs.
• Manage department leadership accountability and life-safety readiness.

Skills

Leadership

Hotel operations

Teamwork

Driver's license

Guest recovery

Organization

Time management

Microsoft Office

Adaptability

Punctuality

Physical stamina

Education

Tools

Microsoft Office

Job description

The Dewberry Charleston is seeking a Front Office Manager in Charleston, SC to lead guest reception, bell/valet, and concierge operations. This role emphasizes exceptional service, strong leadership, and efficient, profitable management of daily activities.

You will supervise staff, drive training, ensure standards, and collaborate with hotel leadership to enhance guest satisfaction and operational performance. weekends/nights may be required.