Luxury Front Desk Host

Automatic Data Processing, Inc.; Charleston (SC); Vor Ort; USD 15.000 - 19.000; Vollzeit

Zusammenfassung

ADP, Inc. in Charleston, SC is seeking a Luxury Front Desk Host to warmly welcome guests and oversee check-ins and check-outs, ensuring an exceptional arrival experience.

You will manage guest folios, upsell on promotions, and maintain knowledge of room packages in collaboration with the Front Office team for memorable stays.

Qualifikationen

• The Front Desk Host role requires delivering warm, enthusiastic guest service and a proactive, anticipatory approach.
• Ability to handle guest inquiries, manage folios, check-ins/outs, and upsell when appropriate.

Aufgaben

• Provide each guest with a warm and enthusiastic welcome, while always applying the 15-5 rule.
• Exhibit a positive tone, good service posture, and a friendly smile.
• Perform check-ins and check-outs, ensuring high service levels and compliance with standards.
• Manage the Room Key system.
• Promote the hotel and utilize upsell techniques to maximize room revenue.
• Maintain knowledge of promotions and room packages.
• Post and file all charges to guest folios.

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Luxury Front Desk Host

Full Time Charleston, SC, US

3 days ago Requisition ID: 2261

PRIMARY FUNCTION:Luxury Front Desk Host

DEPARTMENT:Front Office

REPORTS TO:Front Office Manager

SUMMARY:

The Front Desk host oversees each hotel guest’s arrival and departure, assisting with all inquiries and requests, and managing the accuracy of guest folios. This role contributes to the hotel’s operation by assisting in the execution of an unforgettable experience for each guest through sincere, anticipatory, and authentic service.

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to:

• Provide each guest with a warm and enthusiastic welcome, while always applying the 15-5 rule.
• Consistently exhibiting a positive tone of voice, good service posture, and a friendly smile.
• Perform check-ins and check-outs, ensuring the highest level of service and complying with Leading Quality Assurance standards.
• Manage the Room Key system.
• Promote the hotel and utilize upsell techniques whenever possible to maximize room revenue.
• Maintain a thorough knowledge of all special promotions and room packages.
• Post and file all charges to guest folios.