Luxury Front Office Manager | Guest Services & Ops Lead

The-Dewberry-; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Best-in-class health & supplemental保险

Optional Supplemental Coverages

Job summary

The Dewberry in Charleston, SC is seeking a Front Office Manager to lead guest reception, bell/valet, and concierge operations while ensuring superb service and efficient daily Front Office performance.

Responsibilities include staffing, training, scheduling, cost control, and collaboration with departments to uphold brand standards and guest satisfaction. This role requires strong leadership and a focus on profitability and guest experience.

Qualifications

• Three to five years of leadership experience in a luxury hotel.
• Knowledge of hotel operations.
• Ability to work positively in a team environment.
• Must posses a driver’s license with a clean driving record.
• Exceptional guest recovery skills.
• Ability to remain calm and professional in potentially stressful situations to ensure guest satisfaction.
• Excellent organizational and time management skills.
• Strong knowledge of Microsoft Office.
• Ability to quickly adapt to effectively using new software products.
• Must be punctual, reliable, and able to work weekends, nights, and/or holidays based on business demands.
• Ability to walk and stand for extended periods.
• Ability to lift up to 25 lbs. on a regular and continuous basis.
• Ability to push and pull carts and equipment weighing up to 250 lbs. on occasion.

Responsibilities

• Assist Front Office leadership with the recruitment, training, and development of all teammates.
• Coaching and counseling of teammates within the standards and policies set forth by The Dewberry.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Interact frequently, professionally, and positively with guests.
• Resolve problems and issues to the satisfaction of all involved parties.
• Maintain consistent and effective communication with management and other departments to ensure guest service needs are met on a daily basis.

Skills

Leadership

Guest Services

Customer Service

Communication

Team Leadership

Operations

Budgeting

Tools

Microsoft Office

Job description

The Dewberry in Charleston, SC is seeking a Front Office Manager to lead guest reception, bell/valet, and concierge operations while ensuring superb service and efficient daily Front Office performance.

Responsibilities include staffing, training, scheduling, cost control, and collaboration with departments to uphold brand standards and guest satisfaction. This role requires strong leadership and a focus on profitability and guest experience.