Luxury Front Desk Supervisor – Guest Experience Leader

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Sanctuary Camelback Mountain is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest experiences during arrival and departure. You will train and mentor front desk staff, uphold service standards, and drive revenue opportunities while coordinating with housekeeping and maintenance teams.

Ideal candidates have at least 2 years of supervisory experience in a hotel or resort, familiarity with OPERA PMS, and a commitment to professional, high-end guest

Qualifications

• Experience supervising front desk or hospitality team.
• Ability to communicate clearly in English and maintain professional demeanor.
• Strong organizational and multitasking skills under high guest volumes.

Responsibilities

• Oversee daily front desk operations and guest arrival/departure processes.
• Train, motivate, and develop front desk staff while upholding service standards.
• Collaborate with Housekeeping and Maintenance to ensure seamless guest experiences.
• Prepare and manage memos and communications to departments.
• Maintain guest history records and report operational needs.

Skills

Guest relations

Team leadership

English communication

Microsoft Office

Multi-tasking

Education

High School Diploma

Tools

OPERA PMS

Job description

Sanctuary Camelback Mountain is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest experiences during arrival and departure. You will train and mentor front desk staff, uphold service standards, and drive revenue opportunities while coordinating with housekeeping and maintenance teams.

Ideal candidates have at least 2 years of supervisory experience in a hotel or resort, familiarity with OPERA PMS, and a commitment to professional, high-end guest