Luxury VIP Guest Experience Manager

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Sanctuary Camelback Mountain is seeking a skilled Guest Experience Manager to lead the VIP and guest recognition program within the Rooms Division. You will ensure personalized service, proactive planning, and seamless communication from pre-arrival through departure for high-end guests.

As a hospitality leader, you will build relationships with guests and teams, identify opportunities to elevate the guest experience, and coordinate with other departments to deliver a seamless luxury stay.

Qualifications

• Experience in a luxury environment is necessary.
• CPR and First Aid certification are a plus.

Responsibilities

• Oversee VIP and guest recognition programs across the Rooms Division.
• Lead daily operations of Guest Relations to ensure exceptional service.
• Collaborate with housekeeping, maintenance, and F&B to coordinate guest requests.
• Manage pre-arrival outreach and in-house guest communications for VIPs.
• Monitor guest feedback and implement improvements for personalized experiences.
• Prepare reports on guest relations metrics and staff performance.

Skills

Guest relations

Leadership

Communication

Hospitality management

VIP service

Event coordination

Education

Luxury hospitality experience

Job description

Sanctuary Camelback Mountain is seeking a skilled Guest Experience Manager to lead the VIP and guest recognition program within the Rooms Division. You will ensure personalized service, proactive planning, and seamless communication from pre-arrival through departure for high-end guests.

As a hospitality leader, you will build relationships with guests and teams, identify opportunities to elevate the guest experience, and coordinate with other departments to deliver a seamless luxury stay.