Luxury Guest Experience Lead

Sanctuary Camelback Mountain; Paradise Valley, Northern (AZ, KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Sanctuary Camelback Mountain seeks a Guest Experience Manager to lead Guest Relations and VIP services, elevating the resort's luxury guest experience. You will coordinate VIP arrivals and special requests, partnering with rooms, F&B, and spa to deliver personalized, memorable stays.

The role requires a track record of managing guest relations in luxury settings, strong leadership, and a passion for wellness and family-friendly experiences.

Qualifications

• Experience in a luxury hospitality environment is required.
• CPR and First Aid certification is a plus.
• Minimum 4+ years in guest relations or hospitality management.

Responsibilities

• Oversee daily operations of the Guest Relations department and VIP services.
• Coordinate VIP arrivals, in-house services, and departures.
• Maintain a database of guest preferences and special dates.
• Prepare reports on VIP guest relations metrics and staff performance.

Skills

Leadership

Communication

Organizational skills

Guest relations

Education

CPR/First Aid certification

Experience in luxury environment

Job description

Sanctuary Camelback Mountain seeks a Guest Experience Manager to lead Guest Relations and VIP services, elevating the resort's luxury guest experience. You will coordinate VIP arrivals and special requests, partnering with rooms, F&B, and spa to deliver personalized, memorable stays.

The role requires a track record of managing guest relations in luxury settings, strong leadership, and a passion for wellness and family-friendly experiences.