Luxury Front Desk Supervisor

PERG online; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Boston Seaport is seeking a Front Office Supervisor to ensure a five-star welcome and departure experience for guests. You will manage check-ins/outs, handle guest accounts, and coordinate with Concierge, Bell/Door, and Ideal Services teams to resolve issues and fulfill special requests.

Ideal candidates have luxury hotel Front Office experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining a professional appearance and demeanor.

Qualifications

• Customer service oriented with ability to multi-task and stay organized.
• Detail oriented with strong organizational skills and problem-solving abilities.
• Clear verbal and written communication in English.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Listen to guest inquiries and provide appropriate responses.
• Set up accurate guest accounts and preferences at check-in.
• Collaborate with departments to fulfill guest requests and maintain security.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

Communication skills

English proficiency

Tools

Payroll systems

Microsoft Office

Property Management System

Job description

Omni Boston Seaport is seeking a Front Office Supervisor to ensure a five-star welcome and departure experience for guests. You will manage check-ins/outs, handle guest accounts, and coordinate with Concierge, Bell/Door, and Ideal Services teams to resolve issues and fulfill special requests.

Ideal candidates have luxury hotel Front Office experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining a professional appearance and demeanor.