Luxury Front Desk Supervisor - Guest Experience Lead

Allison Inn & Spa; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Allison Inn & Spa in Oregon's Willamette Valley seeks an experienced Front Desk Supervisor to lead the guest services team in a luxury 85-room boutique hotel.

You will provide supervision, training and coverage for Front Desk staff, ensuring total guest satisfaction and a polished, welcoming experience for every guest, while maintaining strict key and cash controls and collaborating with all departments to uphold The Allison standards.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in a luxury setting.
• Willingness to work flexible shifts including weekends, mornings, evenings and holidays.
• Positive demeanor and strong guest service orientation.
• Background and DMV checks required.

Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet person, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.

Skills

Front Desk Leadership

Guest Service Excellence

Team Supervision

Flexible Scheduling

Communication Skills

Job description

The Allison Inn & Spa in Oregon's Willamette Valley seeks an experienced Front Desk Supervisor to lead the guest services team in a luxury 85-room boutique hotel.

You will provide supervision, training and coverage for Front Desk staff, ensuring total guest satisfaction and a polished, welcoming experience for every guest, while maintaining strict key and cash controls and collaborating with all departments to uphold The Allison standards.