Front Office Supervisor

Allison Inn & Spa; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Allison Inn & Spa in Oregon's Willamette Valley seeks an experienced Front Desk Supervisor to lead the guest services team in a luxury 85-room boutique hotel.

You will provide supervision, training and coverage for Front Desk staff, ensuring total guest satisfaction and a polished, welcoming experience for every guest, while maintaining strict key and cash controls and collaborating with all departments to uphold The Allison standards.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in a luxury setting.
• Willingness to work flexible shifts including weekends, mornings, evenings and holidays.
• Positive demeanor and strong guest service orientation.
• Background and DMV checks required.

Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet person, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.

Skills

Front Desk Leadership

Guest Service Excellence

Team Supervision

Flexible Scheduling

Communication Skills

Job description

Job Description

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Duties and Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet person, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.
• Interact in a positive way with other departments to ensure a luxury guest experience.
• Must be a leader of The Allison standards, and a champion of grooming and appearance guidelines.

Job Skills/Requirements/Qualifications

• Minimum of 2 years prior Front Desk experience, preferably in a luxury setting.
  
• Team member will be expected to work a flexible schedule to include weekends, early mornings, late evenings and holidays.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service.
• Clear Background Check.
• Department of Motor Vehicles (DMV) check.

Working conditions/Physical Requirements

• Must be able to lift up to 30 pounds.
• Ability to stand for up to 8 hours per day.
• Ability to walk and climb and descend stairs.
• Must frequently kneel, crawl and twist torso as needed to accomplish required tasks.
• Ability to work with all types of people.
• Maintain a high standard of personal hygiene and appearance.