Luxury Front Desk Supervisor - Guest Experience

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience. You will assist guests with hotel information, manage check-ins/outs, and uphold Omni’s Moments of Service standards.

Collaboration with Concierge, Bell/Door, and Ideal Services teams is essential. Ideal candidates have luxury hospitality experience, strong communication, and the ability to multitask in a fast-paced environment while maintaining a professional demeanor to ensure

Qualifications

• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Customer service oriented with strong organizational skills.
• Knowledge of local area and attractions.
• Ability to work flexible hours including nights, weekends and holidays.
• Strong interpersonal skills and professional demeanor.
• Must be able to multitask in a fast-paced environment.
• Must communicate clearly in English.
• Computer literacy including payroll, office software, and PMS.

Responsibilities

• Process guest check-ins and check-outs per SOP.
• Listen attentively to guest inquiries and respond appropriately.
• Set up guest accounts with preferences.
• Block rooms in the system and follow through on requirements.
• Pre-register guests and prepare key packets.
• Communicate guest information to relevant departments.
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access.
• Settle folios and process charges and adjustments.
• Maintain guest history files.
• Accommodate room changes promptly.
• Document guest requests or complaints and follow up.
• Issue safe deposit boxes and manage keys.
• Monitor, send and distribute guest faxes.
• Generate daily and weekly reports.
• Coordinate with Housekeeping to resolve room status.
• Maintain knowledge of hotel features, rates and promotions.
• Ensure public areas are clean by partnering with Housekeeping.
• Interact with other departments to satisfy guest needs.
• Speak with guests in a friendly manner.
• Proactively seek ways to improve the hotel experience.
• Maintain professional appearance per Omni standards.
• Attend required trainings and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Multi-tasking

Problem solving

Attention to detail

Teamwork

Tools

Payroll systems

Microsoft Office

Property Management System

Job description

Omni Hotels & Resorts is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience. You will assist guests with hotel information, manage check-ins/outs, and uphold Omni’s Moments of Service standards.

Collaboration with Concierge, Bell/Door, and Ideal Services teams is essential. Ideal candidates have luxury hospitality experience, strong communication, and the ability to multitask in a fast-paced environment while maintaining a professional demeanor to ensure