Front Desk Concierge: 5-Star Guest Experience

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts in Florida is seeking a Front Desk Agent to deliver five-star welcome and departure experiences. You will greet guests, provide resort information, and promote upscale services while assisting with accounts at check-out and resolving issues.

The role emphasizes attentiveness, confidentiality, and collaboration with Concierge, Bell-Door, and Ideal Services teams to ensure seamless stays.

Qualifications

• Ability to clearly and pleasantly communicate in English with guests and colleagues.
• Accurate input of information into computer systems with attention to detail.
• Ability to work cohesively with colleagues across departments.
• Ability to perform basic mathematical calculations accurately.
• Ability to think clearly, decide quickly and prioritize tasks.

Responsibilities

• Process guest check-ins and check-outs per standards.
• Listen empathetically to inquiries and respond appropriately.
• Set up guest accounts according to preferences (room type, payment).
• Block rooms in the system and handle designated requirements.
• Pre-register guests and prepare key packets.
• Communicate guest information to departments for special requests.
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access and accurate folio settlement.
• Maintain guest history files and handle room changes promptly.
• Document guest requests or problems and follow up for satisfaction.
• Distribute faxes, generate reports, and coordinate with Housekeeping.

Skills

Customer service

Communication

English fluency

Data entry

Teamwork

Problem solving

Time management

Job description

Omni Hotels & Resorts in Florida is seeking a Front Desk Agent to deliver five-star welcome and departure experiences. You will greet guests, provide resort information, and promote upscale services while assisting with accounts at check-out and resolving issues.

The role emphasizes attentiveness, confidentiality, and collaboration with Concierge, Bell-Door, and Ideal Services teams to ensure seamless stays.