Front Office Supervisor - Guest Experience Leader

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Hotels & Resorts in Paradise Valley, AZ seeks a Front Office Supervisor to lead the front desk team from guest arrival through departure. You will supervise associates, support daily stand-ups, and ensure a 4-diamond guest experience through exemplary service.

Responsibilities include processing check-ins, assigning rooms, upselling, and ensuring adherence to policies while maintaining safety and quality audits. This role reports to the Front Office Manager.

Responsibilities

• Assist Front Office management team in supervising associates daily.
• Process guest check-ins by confirming reservations, assigning rooms, issuing keys, and securing payment.
• Block rooms according to guest preferences and upsell where possible.
• Respond to guest requests with courtesy and responsiveness.
• Communicate needs or concerns to the appropriate hotel departments.
• Attend daily stand-up meetings to relay information between shifts.

Job description

Omni Hotels & Resorts in Paradise Valley, AZ seeks a Front Office Supervisor to lead the front desk team from guest arrival through departure. You will supervise associates, support daily stand-ups, and ensure a 4-diamond guest experience through exemplary service.

Responsibilities include processing check-ins, assigning rooms, upselling, and ensuring adherence to policies while maintaining safety and quality audits. This role reports to the Front Office Manager.