Luxury Front Desk Supervisor

Omni Hotels & Resorts; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts in Irving, Texas, is seeking a Front Desk Supervisor to ensure a five-star experience for guests. The ideal candidate will have previous luxury hotel and Front Office experience, possess strong customer service skills, and maintain a positive demeanor. This role involves processing guest check-ins/outs, resolving inquiries, and overseeing hotel operations.

Join our team and be a part of creating unforgettable experiences at Omni Las Colinas Hotel, a recently renovated four diamond property offering a vibrant urban retreat.

Qualifications

• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Must be willing to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s standards.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Ensure the security of guest room access and confidentiality.

Skills

Customer service orientation

Multitasking

Attention to detail

Excellent organizational skills

Engaging and friendly demeanor

Problem-solving abilities

Tools

Microsoft Office

Property Management System

Job description

Omni Hotels & Resorts in Irving, Texas, is seeking a Front Desk Supervisor to ensure a five-star experience for guests. The ideal candidate will have previous luxury hotel and Front Office experience, possess strong customer service skills, and maintain a positive demeanor. This role involves processing guest check-ins/outs, resolving inquiries, and overseeing hotel operations.

Join our team and be a part of creating unforgettable experiences at Omni Las Colinas Hotel, a recently renovated four diamond property offering a vibrant urban retreat.