Guest Experience Concierge

Omni Hotels & Resorts; Virginia (MN); On-site; USD 25,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Agent to deliver a five-star welcome and assist guests with information, reservations and billing across stays. You will be a guest-facing ambassador, coordinating with concierge, bell/door, and other teams to ensure smooth service.

This role requires strong English communication, data-entry accuracy, and prior front desk or customer service experience. Ability to stand, multitask, and maintain confidentiality is essential for success.

Qualifications

• Clear English communication with guests and staff.
• Accurate data entry into computer systems.
• Teamwork and cross-department collaboration.
• Strong numerical skills for billing and payments.
• Ability to think clearly and decide quickly.
• Ability to stand for the full shift.
• Previous customer service or front desk experience preferred.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and SOPs.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access and complete folio settlements.
• Maintain guest history files and resolve discrepancies on status reports.

Skills

Communication

Computer literacy

Customer service

Teamwork

Decision making

Standing long shifts

Attention to detail

Front desk experience

Under pressure

Tools

POS systems

Property Management System

Microsoft Office

Job description

Omni Hotels & Resorts is seeking a Front Desk Agent to deliver a five-star welcome and assist guests with information, reservations and billing across stays. You will be a guest-facing ambassador, coordinating with concierge, bell/door, and other teams to ensure smooth service.

This role requires strong English communication, data-entry accuracy, and prior front desk or customer service experience. Ability to stand, multitask, and maintain confidentiality is essential for success.