Luxury Front Desk Specialist: Guest Experience & Growth

Voss Salon DFW; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Insurance eligibility after 3 months

401(k) eligibility after 1 year

Continued education opportunities

Job summary

Voss Salon DFW seeks a Front Desk teammate to craft a luxury guest journey while supporting revenue growth across services, retail, and future bookings. You will guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.

This in-person role thrives in a high-energy, guest-focused environment, with collaboration across stylists and leadership to deliver a seamless luxury experience.

Qualifications

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Responsibilities

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.
• Reinforce stylist recommendations to help guests purchase services and retail.
• Proactively encourage prebooking and assist guests in securing their next visit.
• Manage appointment scheduling using salon software and optimize stylist availability.
• Maintain an organized front desk and retail area; support inventory presentation.
• Collaborate with stylists and leadership to deliver a seamless luxury guest experience.

Skills

Customer service

Communication

Hospitality

Multitasking

Relationship building

Education

Cosmetology student friendly

Tools

Salon software

Job description

Voss Salon DFW seeks a Front Desk teammate to craft a luxury guest journey while supporting revenue growth across services, retail, and future bookings. You will guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.

This in-person role thrives in a high-energy, guest-focused environment, with collaboration across stylists and leadership to deliver a seamless luxury experience.