Luxury Salon Guest Experience Concierge

Voss-Salon; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Performance-based bonus

Ongoing education opportunities

Growth-minded environment

Job summary

Voss Salon is seeking a proactive Front Desk team member to create a luxury guest journey, support revenue growth across services and retail, and facilitate seamless bookings. This role emphasizes building relationships, guiding conversations, and turning visits into long-term loyalty.

You will manage appointments, assist guests in prebooking, and collaborate with stylists to deliver an elevated experience in a fast-paced luxury environment.

Qualifications

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Responsibilities

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.
• Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
• Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
• Proactively encourage prebooking and assist guests in securing their next visit.
• Follow up with guests who choose to 'book later' to help maintain strong retention.
• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Assist in minimizing cancellations and maintaining strong booking flow.
• Maintain an organized, professional front desk and retail area.
• Salon upkeep, merchandising, and inventory presentation.
• Use salon software efficiently for booking, payments, and guest notes.
• Work closely with stylists and leadership to deliver a seamless luxury guest experience.
• Communicate clearly about guest needs, opportunities, and service flow.
• Contribute to a positive team culture focused on growth, accountability, and support.

Skills

Customer service

Hospitality

Sales recommendations

Communication

Multitasking

Retail experience

Cosmetology students welcome

Tools

Salon software

Job description

Voss Salon is seeking a proactive Front Desk team member to create a luxury guest journey, support revenue growth across services and retail, and facilitate seamless bookings. This role emphasizes building relationships, guiding conversations, and turning visits into long-term loyalty.

You will manage appointments, assist guests in prebooking, and collaborate with stylists to deliver an elevated experience in a fast-paced luxury environment.