Luxury Salon Front Desk & Client Experience Specialist

Salon DC; Washington (District of Columbia); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

Salon DC in Washington, DC is seeking a polished Front Desk & Client Experience Coordinator to join a luxury salon team. You will Welcome and assist clients, handle inquiries, and manage appointments using Phorest, while supporting retail and daily operations.

We value reliability, punctuality, and a professional appearance. Prior salon or hospitality experience and Phorest familiarity are a plus; this is a full-time role with growth opportunities in a sophisticated beauty environment.

Qualifications

• Experience in luxury salon, spa, or hospitality preferred.
• Phorest experience is a plus.
• Strong customer service and professional appearance.

Responsibilities

• Greet and assist clients throughout their salon experience.
• Answer phones, texts, emails, and client inquiries.
• Manage appointments and scheduling through Phorest.
• Process payments and maintain accurate client information.
• Coordinate with stylists and assistants.
• Assist with retail sales and inventory.
• Maintain an organized, elevated front-desk environment.
• Follow up with clients and encourage rebooking.
• Support social media and basic marketing initiatives.
• Assist with daily salon operations and administrative tasks.

Skills

Front desk

Customer service

Hospitality

Scheduling

Phorest experience

Cash handling

Teamwork

Professionalism

Tools

Phorest

Job description

Salon DC in Washington, DC is seeking a polished Front Desk & Client Experience Coordinator to join a luxury salon team. You will Welcome and assist clients, handle inquiries, and manage appointments using Phorest, while supporting retail and daily operations.

We value reliability, punctuality, and a professional appearance. Prior salon or hospitality experience and Phorest familiarity are a plus; this is a full-time role with growth opportunities in a sophisticated beauty environment.