Luxury Salon Front Desk & client Experience Coordinator

Salon DC; Washington (District of Columbia); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

Salon DC in Washington, DC is seeking a polished Front Desk & Client Experience Coordinator to join a luxury salon team. You will Welcome and assist clients, handle inquiries, and manage appointments using Phorest, while supporting retail and daily operations.

We value reliability, punctuality, and a professional appearance. Prior salon or hospitality experience and Phorest familiarity are a plus; this is a full-time role with growth opportunities in a sophisticated beauty environment.

Qualifications

• Experience in luxury salon, spa, or hospitality preferred.
• Phorest experience is a plus.
• Strong customer service and professional appearance.

Responsibilities

• Greet and assist clients throughout their salon experience.
• Answer phones, texts, emails, and client inquiries.
• Manage appointments and scheduling through Phorest.
• Process payments and maintain accurate client information.
• Coordinate with stylists and assistants.
• Assist with retail sales and inventory.
• Maintain an organized, elevated front-desk environment.
• Follow up with clients and encourage rebooking.
• Support social media and basic marketing initiatives.
• Assist with daily salon operations and administrative tasks.

Skills

Front desk

Customer service

Hospitality

Scheduling

Phorest experience

Cash handling

Teamwork

Professionalism

Tools

Phorest

Job description

Luxury Salon Front Desk & Client Experience Coordinator

Washington, DC | Confidential Employer

A prestigious, established luxury hair salon in Washington, DC is seeking a polished, professionalFront Desk & Client Experience Coordinatorto join our team.

This is an opportunity for someone who enjoys working with people, providing exceptional hospitality, and being part of a sophisticated beauty environment.

Responsibilities

• Welcome and personally assist clients throughout their salon experience
• Answer phones, texts, emails and client inquiries
• Manage appointments and scheduling throughPhorest
• Process payments and maintain accurate client information
• Coordinate with stylists and assistants
• Assist with retail sales and inventory
• Help maintain an organized, elevated front-desk environment
• Follow up with clients and encourage rebooking
• Assist with social media and basic marketing initiatives
• Support daily salon operations and administrative tasks

We are looking for someone who is:

• Warm, polished and genuinely service-oriented
• Extremely reliable and punctual
• Organized and detail-oriented
• Comfortable communicating with high-end clientele
• Proactive rather than waiting to be told what to do
• Comfortable learning technology and salon software
• Interested in beauty, fashion, hair and luxury hospitality
• Professional in appearance and communication
• Able to work effectively as part of a team

Previous salon, spa, luxury retail, hotel or hospitality experience is preferred. Phorest experience is a plus.

Compensation

$20–$25 per hour and bonuses for goals reached depending on experience and qualifications.

Full-time position with opportunities for growth.

Location:Washington, DC

Employer:Confidential luxury salon

Qualified applicants will be contacted for an initial interview. The salon’s identity and exact location will be shared with candidates who advance in the interview process.