Luxury Front Desk Lead & Guest Experience Mentor

Transwestern; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Hotel Granduca Houston, a luxury boutique property and part of Transwestern Hospitality Group, seeks a Lead Front Desk Associate to elevate guest experiences. You will mentor the front desk team, oversee check-in/check-out, coordinate rooming for groups and VIPs, and ensure room profiles and billing preferences are accurately documented.

The ideal candidate has 2+ years at a front desk in a luxury hotel, hospitality education preferred, and proficiency with Opera Cloud, Alice, OpenTable and

Qualifications

• 2+ years front desk experience in hospitality.
• Hospitality education preferred.
• Experience in a luxury hotel is highly desirable.
• Proficiency with Opera Cloud and related front desk software.

Responsibilities

• Welcome guests with warmth and personalized service.
• Lead by example during check‑in/check‑out and mentor staff.
• Manage group and VIP rooming and ensure accurate profiles and billing.
• Collaborate with departments to anticipate guest needs.
• Maintain lobby presentation and daily operations per standards.

Skills

Guest service

Leadership

Training

Communication

Problem solving

Education

High school diploma

Hospitality education preferred

Tools

Opera Cloud

Alice

OpenTable

Toast

Job description

Hotel Granduca Houston, a luxury boutique property and part of Transwestern Hospitality Group, seeks a Lead Front Desk Associate to elevate guest experiences. You will mentor the front desk team, oversee check-in/check-out, coordinate rooming for groups and VIPs, and ensure room profiles and billing preferences are accurately documented.

The ideal candidate has 2+ years at a front desk in a luxury hotel, hospitality education preferred, and proficiency with Opera Cloud, Alice, OpenTable and