Luxury Front Desk & Guest Services Agent (Flexible Shifts)

The Umstead; Cary (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

401(k) match

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

The Umstead is seeking a Front Office Reception Agent in Cary, NC to provide efficient, prompt, and courteous service to guests. You will greet guests, process registrations, and coordinate with bell staff, housekeeping, reservations, and room service to fulfill requests.

Qualifications include a high school diploma, hospitality degree preferred, and experience at a luxury property. Proficiency with switchboard and front office equipment is required, along with strong communication and teamwork

Qualifications

• High School diploma or equivalent required.
• Bachelor's Degree preferably in hospitality or hotel management.
• Experience at luxury property or hotel preferred.
• Operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.
• Communicates effectively with colleagues, guests and supervisors.
• Ability to work as a team as well as individually.

Responsibilities

• Greet and assist arriving, departing, and in-house guests.
• Register, process, and greet customers promptly.
• Respond to guest requests for information about the hotel and surroundings.
• Arrange for guest services with Bell staff, Housekeeping, Reservations, and Room Service.
• Maintain accurate registration cards and payment information.

Skills

Switchboard operation

Effective communication

Teamwork

Guest relations

Education

High School diploma or equivalent

Bachelor's degree in hospitality management

Tools

Switchboard

Fax

Credit card machines

Printers

Alarm systems

Job description

The Umstead is seeking a Front Office Reception Agent in Cary, NC to provide efficient, prompt, and courteous service to guests. You will greet guests, process registrations, and coordinate with bell staff, housekeeping, reservations, and room service to fulfill requests.

Qualifications include a high school diploma, hospitality degree preferred, and experience at a luxury property. Proficiency with switchboard and front office equipment is required, along with strong communication and teamwork