Front Office Reception Agent

The Umstead; Cary (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

401(k) match

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

The Umstead is seeking a Front Office Reception Agent in Cary, NC to provide efficient, prompt, and courteous service to guests. You will greet guests, process registrations, and coordinate with bell staff, housekeeping, reservations, and room service to fulfill requests.

Qualifications include a high school diploma, hospitality degree preferred, and experience at a luxury property. Proficiency with switchboard and front office equipment is required, along with strong communication and teamwork

Qualifications

• High School diploma or equivalent required.
• Bachelor's Degree preferably in hospitality or hotel management.
• Experience at luxury property or hotel preferred.
• Operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.
• Communicates effectively with colleagues, guests and supervisors.
• Ability to work as a team as well as individually.

Responsibilities

• Greet and assist arriving, departing, and in-house guests.
• Register, process, and greet customers promptly.
• Respond to guest requests for information about the hotel and surroundings.
• Arrange for guest services with Bell staff, Housekeeping, Reservations, and Room Service.
• Maintain accurate registration cards and payment information.

Skills

Switchboard operation

Effective communication

Teamwork

Guest relations

Education

High School diploma or equivalent

Bachelor's degree in hospitality management

Tools

Switchboard

Fax

Credit card machines

Printers

Alarm systems

Job description

Front Office Reception Agent# Front Office Reception AgentNC The Umstead Hotel and Spa - Cary, NC 27513## OverviewSalary Range$18.00 HourlyPosition TypeFull TimeJob ShiftFlex AM/PM## DescriptionTo increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:* Must be able to register, process, and greet customers promptly;* Checks the daily arrival list and blocks any special requests* Responds to guest requests for information about the hotel and its surroundings;* Arranges for special services requested by the guest;* Stays current with developments in the hotel by reviewing the communication tools* Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;* Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;* Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel* Is aware, at all times, of current room status and room availability;* Is fully aware of The Umstead Hotel and Spas service concepts;* Is fully aware of, and knows how to handle, all current and future hotel promotions;* Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits* Adheres to hotel policies regarding the use of cash banks* Ensures that guest mail and messages are delivered promptly;* Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;## Qualifications* High School diploma or equivalent required.* Bachelor's Degree preferably in hospitality or hotel management preferred* Experience working at luxury property or hotel preferred* Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.* Communicates effectively with colleagues, guests, and supervisors.* Ability to work as a team as well as individually.Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Referral program* Tuition reimbursement* Vision insurance