Hospitality Front Desk Supervisor & Guest Experience Leader

Peck & Plume; Cary (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Peck & Plume in Cary, NC seeks a Front Office Supervisor to support daily front desk operations, ensure seamless check-in/out, and uphold the highest levels of guest service. You will lead Guest Service Agents, handle busy periods, and model professionalism at the front desk.

The role requires strong communication, a customer‑oriented approach, and the ability to coordinate with other departments to deliver exceptional hospitality and resolve issues efficiently.

Qualifications

• One year of experience in hotel front desk or guest services.
• Previous supervisory or leadership experience preferred.
• Strong guest service skills and commitment to hospitality.
• Excellent communication, organization, and problem solving.

Responsibilities

• Oversee daily front desk operations including check-in, check-out, and guest service.
• Support Guest Service Agents during peak periods.
• Resolve guest concerns promptly and professionally.
• Maintain awareness of room inventory and arrivals/departures.
• Coach team members to ensure service standards are followed.
• Assist with shift coverage and staffing levels.

Skills

Guest service

Supervisory experience

Front desk operations

Communication

Team leadership

Education

High School diploma

Job description

Peck & Plume in Cary, NC seeks a Front Office Supervisor to support daily front desk operations, ensure seamless check-in/out, and uphold the highest levels of guest service. You will lead Guest Service Agents, handle busy periods, and model professionalism at the front desk.

The role requires strong communication, a customer‑oriented approach, and the ability to coordinate with other departments to deliver exceptional hospitality and resolve issues efficiently.