Front Office Reception Agent

The Umstead Hotel and Spa; Cary (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Tuition reimbursement

Employee discount

Flexible spending account

Life insurance

Referral program

Employee assistance program

Job summary

The Umstead Hotel and Spa seeks a courteous Reception Agent to greet arriving, departing, and in-house guests and to provide efficient front desk service at our luxury property in Cary, NC.

You will register guests, handle inquiries, coordinate with hotel departments, and ensure accurate records while maintaining the highest level of guest satisfaction.

Qualifications

• Requires a High School diploma or equivalent.
• Bachelor’s Degree in hospitality or hotel management preferred.
• Experience at a luxury property or hotel is preferred.
• Must be able to operate front office equipment (switchboard, fax, credit card machines, printers, hotel alarms).
• Excellent communication and teamwork skills are essential.

Responsibilities

• Greet and assist arriving, departing, and in-house guests with courtesy.
• Register guests and process check-ins efficiently.
• Respond to guest requests for information about the hotel and surroundings.
• Coordinate with Bell staff, Housekeeping, Reservations, and Room Service to fulfill guest needs.
• Maintain accurate guest records and payment information; protect guest and hotel interests.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School diploma

Bachelor’s degree in hospitality (preferred)

Tools

Switchboard

Credit card machines

Fax

Printers

Hotel alarm systems

Job description

To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:Must be able to register, process, and greet customers promptly;Checks the daily arrival list and blocks any special requestsResponds to guest requests for information about the hotel and its surroundings;Arranges for special services requested by the guest;Stays current with developments in the hotel by reviewing the communication toolsArranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotelIs aware, at all times, of current room status and room availability;Is fully aware of The Umstead Hotel and Spas service concepts;Is fully aware of, and knows how to handle, all current and future hotel promotions;Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limitsAdheres to hotel policies regarding the use of cash banksEnsures that guest mail and messages are delivered promptly;Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;High School diploma or equivalent required.Bachelor's Degree preferably in hospitality or hotel management preferredExperience working at luxury property or hotel preferredMust be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.Communicates effectively with colleagues, guests, and supervisors.Ability to work as a team as well as individually.Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offReferral programTuition reimbursementVision insurance