Luxury Front Desk Guest Services Agent

Sage Hospitality Group; Wayzata (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Sage Hotel & Restaurant Discounts

Paid vacation, sick and holiday pay

Medical, Vision, Dental Insurance

401k

Convenient Location

Free Shift Meal

Complimentary Parking

Job summary

The Sage Hospitality Group's The Hotel Landing in Wayzata, MN is seeking a Front Desk Associate to warmly welcome guests, process check-ins/outs, and provide accurate reservations information.

You will manage cash transactions, communicate hotel rates, upsell room nights, and maintain accurate records with professional discretion. A fast-paced lobby environment and exemplary guest service are essential.

Qualifications

• Must have high school diploma or equivalent.
• Fluent in English (oral and written).
• Experience in cash handling and customer service.
• Ability to communicate clearly and maintain professionalism.
• Comfortable in fast-paced front desk environments.

Responsibilities

• Greet and check in guests; process reservations and ensure rooms as requested.
• Handle check-out and finalize guest folios with accurate charges.
• Manage cash, payments, and receipts per hotel policy.
• Answer inquiries, upsell rooms, and provide information about rates and services.
• Operate PBX to answer calls, wake-up services, and guest requests.
• Maintain friendly, courteous service and professional appearance at all times.

Skills

Cash handling

Customer service

English fluency

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

PBX

Job description

The Sage Hospitality Group's The Hotel Landing in Wayzata, MN is seeking a Front Desk Associate to warmly welcome guests, process check-ins/outs, and provide accurate reservations information.

You will manage cash transactions, communicate hotel rates, upsell room nights, and maintain accurate records with professional discretion. A fast-paced lobby environment and exemplary guest service are essential.