Front Desk Agent - Full Time

Sage Hospitality Group; Wayzata (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Sage Hotel & Restaurant Discounts

Paid vacation, sick and holiday pay

Medical, Vision, Dental Insurance

401k

Convenient Location

Free Shift Meal

Complimentary Parking

Job summary

Sage Hotel Wayzata seeks a Front Desk Clerk to warmly greet guests, process check-ins and check-outs, and assist with reservations and information.

You will handle cash, operate the PBX, and communicate rates while maintaining accurate records and a courteous, professional demeanor.

High school diploma required; no prior experience needed. Fluency in English, strong math, organization and customer service skills are essential.

Qualifications

• High school diploma or equivalent required.
• Strong math and cash handling knowledge.
• Experience with guest interactions is helpful.
• Fluent in English and customer-service oriented.

Responsibilities

• Greets guests and completes check-in/check-out procedures accurately.
• Responds to reservations and inquiries by phone or in person.
• Handles cash transactions and maintains records per policy.
• Operates PBX for calls, wake-up, and guest paging services.
• Communicates hotel rates and features to guests and upsells where appropriate.
• Maintains knowledge of in-house functions and local venues for guest queries.
• Ensures friendly, courteous demeanor and professional service at all times.
• Balances cash and maintains front desk area neatly and securely.

Skills

Cash handling

Customer service

English fluency

Highly organized

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register systems

PBX phone system

Computer/POS systems

Job description

The Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. We are passionate about creating moments of elegance, authenticity, and lasting memories—combining refined hospitality with a welcoming, service-driven culture. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Job responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

The Perks

• Sage Hotel & Restaurant Discounts across the US
• Paid vacation, sick and holiday pay
• Medical, Vision, Dental Insurance
• 401k
• Convenient Location
• Free Shift Meal
• Complimentary Parking

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.