Luxury Front Desk Guest Experience Lead

Ontario Trillium Foundation; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Employee discounts

Job summary

Palisociety is seeking a Front Desk Agent at Palihotel Melrose to warmly welcome guests, manage check-ins/outs, and answer inquiries. You’ll guide guests to the hotel’s amenities and local neighborhood spots, inputting data into Opera and handling payments accurately.

The role emphasizes building memorable guest relationships, maintaining service standards, and collaborating with housekeeping and engineering while upholding safety protocols.

Qualifications

• 1 year related experience in guest reception, preferably in a luxury hotel setting.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, ability to work with minimal supervision.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

Skills

Guest reception experience

Interpersonal skills

Organizational skills

Arithmetic basics

English communication

Discretion / confidentiality

Tools

Opera PMS

POS systems

Job description

Palisociety is seeking a Front Desk Agent at Palihotel Melrose to warmly welcome guests, manage check-ins/outs, and answer inquiries. You’ll guide guests to the hotel’s amenities and local neighborhood spots, inputting data into Opera and handling payments accurately.

The role emphasizes building memorable guest relationships, maintaining service standards, and collaborating with housekeeping and engineering while upholding safety protocols.