Front Desk Agent | Palihouse Hyde Park Village

Ontario Trillium Foundation; Tampa (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

Palihouse Hyde Park Village in Tampa is seeking a friendly Front Desk Agent to deliver world-class service during check-in and throughout a guest’s stay. You will greet guests, share local knowledge, handle inquiries, and ensure a seamless arrival and departure experience.

Responsibilities include inputting guest details and payments in Opera, collaborating with Sales and Operations, and maintaining confidentiality.

Qualifications

• Must have a positive attitude and be energetic and outgoing.
• Service orientation and teamwork are essential.
• Strong interpersonal, analytical, and organizational abilities.
• Proficient data entry and computer skills; knowledge of POS systems (Opera).
• Ability to work flexible shifts including weekends and holidays.
• Minimum two years in guest reception or similar, ideally in luxury hotels.

Responsibilities

• Greet guests and manage check-in/check-out, billing, and guest information.
• Share local knowledge and hotel amenities to enhance guest experience.
• Communicate warmly and professionally with guests and colleagues.
• Build relationships with guests and manage folios and feedback.
• Input guest details and payments into hotel software (Opera).
• Coordinate with Sales and Operations for smooth guest experiences.
• Anticipate guest needs and exceed expectations to drive repeat visits.
• Maintain confidentiality of guest information and hotel data.

Skills

Positive attitude

Energetic outgoing

Service oriented

Team player

Multi-task

Interpersonal skills

Attention to detail

Data entry

English fluency

Ability to use computer/POS

Flexible schedule

Salary/guest reception experience

Tools

Opera

Job description

FRONT DESK AGENT | PALIHOUSE HYDE PARK

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT PALIHOUSE HYDE PARK:

Tucked within Tampa's historic Hyde Park neighborhood, Palihouse Hyde Park Village seamlessly merges residential-inspired charm with contemporary sophistication. With 36 generously sized rooms, an inviting lobby lounge and cocktail bar, this urban lodge caters to travelers seeking a unique and charming experience. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Hyde Park Village!

THE TASK AT HAND:

• Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
• Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
• Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
• Building memorable relationships with hotel guests in line with our service standards
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software systems, such as Opera.
• Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
• Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures.
• Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
• Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
• Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

• Must possess a positive attitude.
• Must be energetic and outgoing.
• Must be serviceoriented.
• Must be a team player.
• Must be able to multi-task.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Must have knowledge of basic arithmetic.
• Must have the ability to input data and access information on the computer.
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed.
• Flexible schedule- must be available to work a variety of shifts.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/computers/point of sales system.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be able to stand for long periods of time.
• Must be able to push, pull or lift up to 25 lbs.
• Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.