Front Desk Agent | Palihotel Melrose

Ontario Trillium Foundation; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Employee discounts

Job summary

Palisociety is seeking a Front Desk Agent at Palihotel Melrose to warmly welcome guests, manage check-ins/outs, and answer inquiries. You’ll guide guests to the hotel’s amenities and local neighborhood spots, inputting data into Opera and handling payments accurately.

The role emphasizes building memorable guest relationships, maintaining service standards, and collaborating with housekeeping and engineering while upholding safety protocols.

Qualifications

• 1 year related experience in guest reception, preferably in a luxury hotel setting.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, ability to work with minimal supervision.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

Skills

Guest reception experience

Interpersonal skills

Organizational skills

Arithmetic basics

English communication

Discretion / confidentiality

Tools

Opera PMS

POS systems

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

ABOUT PALIHOTEL MELROSE

A boutique hotel offering 33 intimate, fun and comfortable guest rooms, a Lobby Lounge, and an inviting outdoor courtyard. Palihotel Melrose is located in the heart of the Melrose Shopping District, a vibrant and dynamic area known as one of Los Angeles' most popular and trendsetting destinations for entertainment, dining and shopping.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1 year related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, and lift up to 25 lbs.
• Flexible schedule, including weekends and holidays

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).