Overnight Front Desk Auditor & Guest Care Specialist

Ontario Trillium Foundation; Beverly Hills (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palisociety's Hôtel Lili in Beverly Hills seeks an attentive Night Audit Agent to manage overnight operations, including late check-in/out, billing, and folio settlements. You will input guest data into Opera and coordinate with Front Desk, Housekeeping, and Engineering to ensure smooth nightly transitions.

Responsibilities include reconciling daily tasks, running reports, and addressing guest inquiries with professionalism.

Qualifications

• Front desk or night audit experience preferred.
• Strong customer service orientation and interpersonal skills.
• Comfortable with basic arithmetic and accounting reports.
• Clear verbal and written English communication.
• Able to maintain confidentiality of guest information and hotel data.

Responsibilities

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Accurately input guest information and payments into hotel systems such as Opera.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
• Communicate any significant guest complaints or issues to the General Manager or Supervisor.
• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

Skills

Front desk experience

Night audit

Customer service

English proficiency

Attention to detail

Confidentiality

Independence

Tools

Opera

Job description

Palisociety's Hôtel Lili in Beverly Hills seeks an attentive Night Audit Agent to manage overnight operations, including late check-in/out, billing, and folio settlements. You will input guest data into Opera and coordinate with Front Desk, Housekeeping, and Engineering to ensure smooth nightly transitions.

Responsibilities include reconciling daily tasks, running reports, and addressing guest inquiries with professionalism.