Luxury Front Desk & Guest Experience Host

The Cooper; Charleston (SC); On-site; USD 19,286 - 26,174; Full time

Job summary

The Cooper in Charleston, SC is seeking a Front Desk Agent to provide guest accommodations and comfort across lobby and operations. This dual role blends front‑of‑house hospitality with back‑of‑house support, adapting to business needs and guest requests.

You will check in guests, answer questions, coordinate with departments, and maintain a professional appearance. Fluent English required; additional languages are a plus; you must handle multiple tasks calmly during peak hours.

Qualifications

• Experience in front office or customer service, preferably in a luxury environment.
• Fluency in English; additional languages are an asset.
• Professional appearance and polished demeanor.
• Ability to multitask, stay calm under pressure, and solve problems.
• Comfortable interacting with guests face-to-face and by telephone.

Responsibilities

• Monitors guest check-ins and check-outs.
• Assists guests with stay-related questions and requests.
• Liaises with hotel operations and other departments.
• Maintains knowledge of hotel features and outlets.
• Responds to emergencies per procedures.

Skills

Front desk experience

Customer service

Communication skills

PMS familiarity

Multitasking

Tools

Property management system (PMS)

Job description

The Cooper in Charleston, SC is seeking a Front Desk Agent to provide guest accommodations and comfort across lobby and operations. This dual role blends front‑of‑house hospitality with back‑of‑house support, adapting to business needs and guest requests.

You will check in guests, answer questions, coordinate with departments, and maintain a professional appearance. Fluent English required; additional languages are a plus; you must handle multiple tasks calmly during peak hours.