Luxury Housekeeping Manager: Guest-Centric Operations Leader

The Cooper; Charleston (SC); On-site; USD 60,000 - 85,000; Full time

Job summary

The Cooper in Charleston, SC seeks a Housekeeping Manager to oversee all aspects of the housekeeping department and ensure impeccable cleanliness and guest satisfaction.

You will lead, motivate, and supervise the housekeeping team, coordinate with front office and maintenance, and monitor supplies and inspections to uphold brand standards.

The role requires strong leadership, superb attention to detail, flexible scheduling, and a guest-centric approach to service.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Hospitality Management preferred.
• Minimum 2-4 years of supervisory experience in housekeeping at a luxury or Forbes-rated hotel or resort.
• Experience managing large teams and working knowledge of laundry operations, floor care, and cleaning standards.
• Strong organizational and time management skills; must be highly detail-oriented.
• Working knowledge of housekeeping systems, and Microsoft Office.
• Exceptional communication, leadership, and interpersonal skills with a guest-centric mindset.
• Flexibility to work shifts, weekends, and holidays as required.
• Bilingual skills are an asset in team communication.

Responsibilities

• Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.
• Set clear performance expectations, provide feedback, and conduct performance evaluations.
• Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.
• Monitor inventory levels of cleaning supplies and equipment and place orders as necessary to maintain adequate stock levels.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and adherence to brand standards.
• Address any issues or deficiencies promptly and take corrective action to maintain high standards.
• Implement and maintain quality control measures to continuously improve housekeeping services.
• Respond promptly and professionally to guest requests, complaints, and feedback related to housekeeping services.
• Maintain confidentiality and security of all guest and general hotel information.

Skills

Leadership

Communication

Organizational skills

Microsoft Office

Bilingual

Education

Bachelor’s degree in Hospitality Management

High school diploma or equivalent

Tools

Housekeeping systems

Job description

The Cooper in Charleston, SC seeks a Housekeeping Manager to oversee all aspects of the housekeeping department and ensure impeccable cleanliness and guest satisfaction.

You will lead, motivate, and supervise the housekeeping team, coordinate with front office and maintenance, and monitor supplies and inspections to uphold brand standards.

The role requires strong leadership, superb attention to detail, flexible scheduling, and a guest-centric approach to service.